- Integrations
- Functions
- Resource
- Policy
TikTok, as a social media platform, is the most popular recently and has quickly gained popularity. TikTok launched TikTok Shop in September 2021. Therefore, an increasing number of sellers joined TikTok Shop, it is likely to become a major player in the e-commerce market in the near future.
If you want to start your online business on TikTok, which shipping option you should select? This blog will compare TikTok Shipping with Seller shipping, so you can make a well-informed decision for your requirements.
There are 2 shipping options on TikTok. One is TikTok shipping, the other is seller shipping. If you are a new seller, how to choose and what are the differences and which one is better for you?
Shipping Options on TikTok Shop
Shipping options | Seller Shipping | TikTok Shipping |
Enrollment | In Seller Center | In Seller Center (default setting for new sellers) |
Integration solutions | Shopify: yes WooCommerce: yes Channel Advisor: yes |
Shopify: yes WooCommerce: no Channel Advisor: no |
Inventory storage ahead of shipping | Seller | Seller |
Setting preferred carriers, services, and rates | Seller Eligible carriers: USPS, UPS, FedEx, DHL, Amazon Logistics, AxleHire, Better Trucks, Deliver-it, GLS US, Lasership, Lone Star Overnight, Ontrac, Spee-Dee Delivery, TForce, Wizmo * |
Seller Eligible carriers: USPS, UPS, Fedex * |
Selecting carrier/shipping speed for an order | Seller |
TikTok platform will automatically assign a service (based on buyer's selected shipping options and seller's preferred carrier). Seller has the option to reject this selection, and choose from other available options (these options are based on seller's shipping settings/rules). Note that the seller is liable for the cost difference. |
Available shipping discounts | TikTok offers promotional discounts on eligible orders * | TikTok offers most customers free shipping at checkout * |
Procuring the shipping label for the parcel | Seller | TikTok |
Splitting orders into separate packages | Available, requires seller action prior to arranging pick up/drop off. Seller is liable for the additional cost. * | Available, requires seller action prior to label printing. Seller is liable for the additional cost. * |
Combining multiple orders into a single package | Available, requires seller action prior to arranging pick up/drop off. * | Available, requires seller action prior to arranging pick up/drop off. * |
Shipping the order (carrier drop off or pick up) | Seller (must ship within 3 business days) | Seller (must ship within 3 business days) |
Uploading tracking numbers | Seller (only one edit within 72 hours available after upload) | TikTok For USPS, Shipping Manifest feature is available |
Who bears the cost for the package in case of Return to Sender? | Seller | TikTok |
Returns/Refunds management (approving/rejecting) | Seller | Seller |
Seller compensation claims for logistics issues (if buyer refunded) | Not eligible for Seller compensation for any logistics issues | Eligible for Seller compensation for logistics issues -Delivered not Received (DNR): file a compensation request with TikTok -Other logistics issues (Lost, Damaged): USPS/UPS: file with carrier Fedex: file with TikTok |
Customer service for buyers facing logistics issues | Seller | TikTok |