Release Date: March 27, 2026
Effective Date: March 27, 2026
Thank you for visiting the e-commerce business management platform. This Privacy Policy applies to the provision of 4Seller products and services. We attach great importance to the protection of your privacy and personal information security. We will strictly comply with legal and regulatory requirements, adopt appropriate security measures, and endeavor to protect your personal information and privacy. To this end, we have formulated this “4Seller Privacy Policy” (hereinafter referred to as “this Privacy Policy”) and would like to draw your attention to the following:
This Privacy Policy applies to all functions and services provided by the 4Seller e-commerce business management platform. Before using any functions or services we provide, please carefully read and thoroughly understand this Privacy Policy, and only start using them after confirming that you fully understand and agree to it. This Privacy Policy does not apply to services provided by other third parties. Before choosing to use third-party services, you should fully understand the product functions and privacy protection policies of such third-party services before deciding whether to use the corresponding functions or services.
Depending on your location, the entity responsible for processing your personal information (i.e., the personal information controller/handler, hereinafter referred to as “we,” “us,” or “4Seller”) is as follows:
To safeguard your relevant rights, this Privacy Policy explains how 4Seller-related products and services collect, use, and store your personal information and what rights you are entitled to. Please read, understand, and agree to this Privacy Policy before using 4Seller-related products or services. Important content regarding your personal information rights and interests is highlighted in bold; please pay special attention. We will regularly check and update our policy; please visit this page periodically to ensure you are aware of the latest version of the Privacy Policy.
This Privacy Policy will help you understand the following:
To provide services to you and Enterprise Users, optimize our services, and ensure account security, 4Seller collects the following information that you actively provide, authorize, or that arises from your use of the service during registration and use:
Basic Account Services
When you register for an account on the 4Seller platform, you need to provide your email address, email verification code, mobile number, and login password to create the account. After registration, you may log in to the platform using your email address and login password.
If you are an Administrator User authorized by an Enterprise User, you may register sub-accounts for other Authorized Users and manage sub-account permissions. To assist Administrator Users in opening sub-accounts, Administrator Users need to provide us with the username and password of the Authorized Users. When Enterprise Users and Administrator Users use this function to authorize us to collect employee personal information, they shall ensure that they have obtained the informed consent of the employees themselves.
Additional Account Services
When you wish to improve your account profile, you may voluntarily upload other personal information through the platform, including nickname, country, currency, and time zone information.
Subscription Purchase and Transaction Management
Some of our products or services require payment to use. When you need to use these paid products or services, you need to provide your bank card information. To facilitate this, we collect your transaction information, including transaction date, transaction method, transaction amount, payment status, payment summary, and details (reference number, order ID, tracking number), as well as top-up records, including top-up ID, time, status, amount, payment method, and type, to support you in managing transaction details under your account. You may order products or services for others, in which case you are required to provide the actual orderer’s aforementioned personal information. Before providing us with the actual orderer’s aforementioned personal information, you shall ensure that you have obtained the authorization and consent of that individual.
To confirm the transaction status and provide transaction dispute resolution services, we collect information related to the transaction progress through the transaction counterparty, transaction method, third-party payment institution, logistics company, etc., based on your transaction selection, or share your relevant information with these service providers.
After-Sales and Customer Service
When you contact customer service through the platform for assistance, our after-sales personnel will provide consultation and technical support regarding the product issues you raise. To facilitate contacting you, help resolve your issue quickly, or record the processing plan and results of the issue, we may collect necessary account information and retain your communication records with customer service.
Marketing
We may use the contact information you provided to invite you to participate in surveys about our products and services, carry out service-related marketing activities, and push the latest market activity information and offers. If you do not wish to receive commercial advertisements from us, you may unsubscribe via the instructions in the text message or email prompts, or through other methods we provide.
Operations and Security Operations
To ensure the safe operation, operational quality, and efficiency of the software and services, we collect your IP address, operation logs (username, operation time, operation location, operation content), and device identifiers (i.e., a string of characters programmed into the device by the manufacturer, used to uniquely identify the device, such as the phone’s IMEI number, Android_ID, IMSI, SIM serial number).
Exceptions to Obtaining Authorization and Consent
Please understand that, in the following circumstances, according to laws, regulations, and relevant national standards, we may collect and use your personal information without requiring your authorization or consent:
Other Uses
If the information you provide contains personal information of other individuals, before providing us with such personal information, you shall ensure that you have obtained lawful authorization.
To provide you with better services, we will regularly update the online platform’s functions and the services provided. In principle, when new functions or services are related to the functions or services we currently provide, the collection and use of personal information will have a direct or reasonable association with the original processing purpose. In scenarios where there is no direct or reasonable association with the original processing purpose, when we collect and use your personal information, we will inform you and obtain your consent again through reasonable means such as page prompts, interaction processes, and agreement confirmation, in accordance with legal and regulatory requirements.
User Services Provided When We Act as a Personal Information Processor
We will assist Authorized Users in processing the following personal information based on the instructions of the Enterprise User and the agreement between us and the Enterprise User:
If you are an Authorized User, during your use of this service, in addition to information collected through the system and proactively submitted by you, to enable you to use this service more conveniently, the Enterprise User and Administrator User will provide us with personal information necessary to realize the functions and services of this service. This includes Authorized User name, mobile number, email address, DingTalk ID, roles, and permissions. The Enterprise User and Administrator User will update this information from time to time based on actual circumstances.
During your use of the account, the system will also automatically collect the sub-account creation time and last login time.
According to the representations and warranties of the Enterprise User, before the Enterprise User or Administrator User provides us with your aforementioned personal information, they have obtained your explicit authorization and fully informed you of the purpose, scope, and manner of collecting and using your personal information. If you cannot confirm the above, we recommend that you immediately stop accessing or using this service and confirm the matter with the Enterprise User or Administrator User. You may also contact us through the methods provided in this Privacy Policy, and we will cooperate with you to handle the relevant matters within our capacity.
When Authorized Users use this service, they may manage and maintain the order data of End Consumers. We obtain buyer order information from the third-party platform where the End Consumer places the order for order fulfillment and customer management purposes. This includes order ID, order status, product price, product quantity, order amount, customer payment amount, order time, payment and latest shipment time, and order details (including order platform, logistics service, store name, buyer name, payment method, shipping address).
When Authorized Users collect the personal information of End Consumers, they shall ensure that they have obtained the End Consumer’s informed consent (including separate consent where required) or other legal basis compliant with applicable laws.
When Authorized Users use this service, they may manage and maintain Enterprise Contact information, typically including logistics contacts, warehouse contacts, etc. We collect Enterprise Contact information uploaded by Authorized Users or obtained from third-party platforms, including Enterprise Contact name, currency, contact number, email, country, address, and postal code.
When Authorized Users fill in the personal information of Enterprise Contacts, they shall ensure that they have obtained the contact’s informed consent (including separate consent where required) or other legal basis compliant with applicable laws.
For personal information collected when we act as a personal information processor, the Enterprise User is responsible for informing you of the purpose, method, and scope of personal information collection and use. If you have questions regarding the relevant content or wish to assert relevant personal information rights, you understand and acknowledge that you may contact the Enterprise User or Administrator User to handle the matter.
Please note: Information that cannot identify you individually or in combination with other information does not constitute your personal information under the law. When information that can identify you individually or in combination with other information, or when data that cannot be linked to any specific individual is combined with other information that can identify you, such information will be treated as your personal information and protected under this Privacy Policy during the period of combination.
Sharing
We do not share your personal information with other organizations or individuals, except in the following circumstances:
Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
Disclosure
We will only publicly disclose your personal information in the following circumstances:
Exceptions to Obtaining Prior Authorization and Consent for Sharing, Transferring, and Publicly Disclosing Personal Information
Sharing, transferring, and publicly disclosing your personal information without your prior authorization or consent is permitted in the following circumstances:
Unless a longer retention period is required or permitted by law, we will retain information collected from you or about you for the shortest period necessary to fulfill the purposes described in this Privacy Policy. When information is no longer needed for these purposes, we will delete it or retain it in an anonymized form. When determining this retention period, we consider various criteria, including the type of service you request or use, the nature of our relationship with you, the impact on our ability to provide services if we delete certain information, and legally mandated retention periods. Please note that after you successfully apply for the cancellation of your 4Seller account, we will complete the review of your account cancellation as soon as possible. Once the application is approved, we will completely delete your personal data. If we cease operation of our products or services, we will notify you individually or via announcement and delete your personal data after ceasing operations.
We use industry-standard security measures to protect the personal data you provide from unauthorized access, public disclosure, use, modification, damage, or loss. We will take the following reasonably feasible measures to protect your personal data:
If our physical, technical, or managerial safeguards are breached, resulting in unauthorized access, public disclosure, alteration, or destruction of data that harms your legal rights, we will assume liability. In the unfortunate event of a personal data security incident, we will promptly inform you as required by laws and regulations: the basic facts of the security incident and its potential impact, the measures we have taken or will take, and suggestions for you to independently prevent and mitigate risks, as well as remedial measures we are taking. We will promptly notify you of incident-related information via email, letter, phone, push notification, etc.
While our business aims to protect your personal information, please understand that currently, no 100% security exists anywhere, whether online or offline. A 4Seller account requires a username and password to log in. Please keep your username and password safe and never disclose them to third parties.
Based on the relevant laws, regulations, and standards in your location, as well as common practices in other countries and regions, we guarantee you the right to exercise the following rights regarding your personal data. You have the right to request that we:
Access Your Personal Information
You have the right to access your personal information, except for exceptions stipulated by laws and regulations. If you wish to exercise your data access right, you may do so through the product interface. For personal information that cannot be accessed directly within the product, you may contact us using the methods provided in this Privacy Policy, and we will respond to your access request within the time limit prescribed by law.
Correct Your Personal Information
When you discover that the personal information we process about you is inaccurate, you have the right to request that we make corrections. You may correct your personal information directly through the product interface.
If you are unable to correct this personal information through the product interface, you may contact us using the methods listed in Section 10 of this Privacy Policy. We will respond to your correction request within 5-7 business days.
Delete Your Personal Information
You may request the deletion of your personal information by sending an email to us in the following circumstances:
If we decide to respond to your deletion request, we will also notify entities that have obtained your personal information from us to delete it promptly, unless otherwise provided by laws and regulations or such entities have obtained your independent authorization.
Cancel Your Account
You may cancel your registered account at any time. You may send an account cancellation request email to us using the contact information listed in Section 10 of this Privacy Policy. We will respond and perform the relevant operations within 5-7 business days after verifying your identity. After canceling your account, we will stop providing products or services to you and immediately delete your personal information.
Obtain a Copy of Your Personal Information
You have the right to obtain a copy of your personal information. If you need a copy of your personal information collected by us, you may contact us using the methods listed in Section 10 of this Privacy Policy. We will respond and perform the relevant operations within 5-7 business days after verifying your identity. We will provide the copy of your personal information via email. Subject to compliance with relevant legal provisions and technical feasibility, we will provide a copy of your personal information according to your request.
Right to Data Portability
You may contact us via the methods set forth in the “Contact Us” section of this policy to exercise your right to personal information portability as legally entitled. Under the conditions stipulated by relevant national laws and regulations, if you request the transfer of your personal information to a personal information processor designated by you, we will provide the means for transfer in accordance with relevant regulations.
Responding to Your Above Requests
For the above requests, we will respond within 5-7 business days. Contact details can be found in Section 10 of this Privacy Policy.
We may not be able to respond to your request in the following circumstances:
Our products and services are intended for adults only. Children under the age of 18 may not use our products or services without the consent of a parent or guardian. In the case where we collect personal information from children with parental consent, we will only use or disclose this information as permitted by law, with the explicit consent of the parent or guardian, or as necessary to protect the child. If we discover that we have collected a child’s personal information without verifiable parental consent, we will take steps to delete that information as soon as possible. If, at any time, a guardian has reason to believe that we have collected a minor’s personal information, please contact us using the contact information provided in this Privacy Policy.
We are committed to upholding the highest privacy protection standards for the processing and transfer of personal information globally. When you use our services, your personal information may be stored on servers located in the United States. If you are a user in China, to provide services to you, we may transfer your personal information outside of China. The overseas recipient is our overseas affiliated company, VASTAR SINGAPORE TECHNOLOGY PTE. LTD. (Address: 60 PAYA LEBAR ROAD, #11-53 PAYA LEBAR SQUARE, SINGAPORE 409051, Contact: dpo@vastartech.com). We may transfer personal information to this overseas recipient, including the scope detailed in Section 1 of this Privacy Policy (excluding transaction management-related information for subscription purchases by users in China). Such international transfers will comply with strict data protection and privacy security measures, ensuring a level of privacy protection equivalent to that provided locally. You may contact us or the overseas recipient to exercise your personal information rights.
We comply with relevant privacy and data protection laws, including but not limited to, ensuring appropriate security measures, such as encryption and access controls, are in place to safeguard data security and privacy. Additionally, we monitor relevant legal changes to ensure our practices can adapt promptly to protect users’ privacy rights.
For personal information of EU users, we will transfer data in accordance with the requirements of the General Data Protection Regulation (GDPR). This means that when personal information is transferred outside the European Economic Area, we will do so by adopting standard contractual clauses approved by the European Commission or when the recipient country has an adequate level of data protection. We are committed to regularly assessing the data protection level of the recipient country and ensuring the effective implementation of protective measures.
If you have questions or need assistance regarding the cross-border transfer of your personal information, please contact us.
We use cookies and other similar technologies to enhance your experience when using this service. When you use this service, we may use relevant technologies to send one or more cookies or anonymous identifiers to your device to collect and store information about your access to and use of this service. We are committed to not using cookies for any purposes other than those described in this Privacy Policy. We use cookies and similar technologies primarily to achieve the following functions or services:
You may manage cookies or data statistics tools through your browser settings. However, please note that if you disable cookies or data statistics tools, you may not be able to enjoy the best service experience, and some services may not function properly.
To ensure you are always aware of what information we collect, how we use it, and under what circumstances we disclose it, we will post any changes or updates to this Privacy Policy on this website. We encourage you to review this Privacy Policy periodically. If we change this Privacy Policy, we will notify you by modifying the date at the top of this Privacy Policy.
If you have any questions about this Privacy Policy, please feel free to contact us.
Email: Privacy@4seller.com
The additional disclosures in this section apply only if you are located in the European Economic Area (EEA). This document supplements our 4Seller Privacy Policy and describes how we process your personal data (as used in this Appendix, synonymous with “personal information”) when you use our products and/or services. In the event of any inconsistency between the 4Seller Privacy Policy and this Appendix, this Appendix shall prevail.
When processing your personal data, we comply with the EU General Data Protection Regulation (GDPR) and local data protection laws (as applicable).
EEA Representative
Our representative in the EEA is iuro Rechtsanwälte GmbH t/a Prighter, with a contact address at Schellinggasse 3, 1010 Vienna, Austria.
For What Purposes Do We Process Personal Data?
Please refer to Section 1 of the 4Seller Privacy Policy.
What Are the Legal Bases for Our Data Processing?
The legal basis for collecting and using the personal data described in this policy will depend on the type of personal data we collect and the specific context in which we collect it, including but not limited to the following circumstances:
Subject to applicable law, the specific purposes and corresponding legal bases for processing personal data are as follows:
| Purpose of Processing | Legal Basis |
|---|---|
| Providing Account Services | Necessary for the performance of a contract with you |
| Subscription Purchase & Transaction Management | Necessary for the performance of a contract with you |
| Providing After-Sales & Customer Service | Necessary for the performance of a contract with you |
| Sending Marketing Information | Based on your consent |
| Operations and Security Operations | Based on our or a third party’s legitimate interests |
Which Categories of Recipients Receive Personal Data from Us?
Please refer to Section 2 of the 4Seller Privacy Policy.
Where is Your Personal Data Processed, and on What Basis Do We Transfer Personal Data Cross-Border?
Your personal data will be processed in the United States. We may disclose personal data to third parties located in Singapore. We take steps to ensure that our processors provide an adequate level of data protection by ensuring appropriate safeguards are in place and data transfer arrangements are properly implemented. If you have any questions or need more information, you may contact us.
How Long Do We Process Personal Data?
We retain your personal data only for as long as necessary for the purposes for which it was processed or as required by law. The retention period depends on the purpose for which we collected and used it, as well as the need to retain personal data to comply with applicable laws (including meeting any legal, regulatory, tax, accounting, or reporting requirements). If we retain personal data solely to comply with legal requirements, we will take steps to prevent its processing. Once personal data is no longer necessary for the purposes for which we collected it, we will delete it.
What Data Protection Rights Do You Have?
In the EU, you have the following rights, subject to the conditions of the GDPR and/or local data protection laws:
To submit a request to exercise your privacy rights, you may contact us by sending an email to Privacy@4seller.com. When submitting a rights request, please specify the scope and basis of your request and provide us with the necessary information to verify your identity. To process your request, we may contact you to confirm your identity and may ask for more information to clarify the scope of the request and expedite our response. Typically, we will respond to your request within one month of receipt and complete processing within the timeframe stipulated by applicable law.
Do You Need to Provide Us with Your Personal Data?
You have no legal obligation to provide us with personal data. However, if we do not receive certain personal data from you, we will be unable to provide our products and/or services.
The additional disclosures in this section apply if you are located in the state of California, USA. If you are located in another US state, we will refer to this Appendix and process your personal data in accordance with applicable laws. This document supplements our 4Seller Privacy Policy and describes how we process your personal data when you use our products and/or services. In the event of any inconsistency between the 4Seller Privacy Policy and this Appendix, this Appendix shall prevail.
When processing your personal data, we comply with the California Privacy Rights Act (“CPRA”) and local data protection laws (as applicable).
Collection and Use of Your Personal Data. We have collected and used your personal data in the past 12 months as described in Section 1 of the 4Seller Privacy Policy.
Disclosure of Personal Data. We have disclosed personal data to third parties for business purposes in the past 12 months as described in Section 2 of the 4Seller Privacy Policy.
Your Rights. As a US resident, you may exercise the following rights:
You also have the right not to be discriminated against for exercising these rights. However, please note that exercising these rights may limit our ability to process personal data. For example, if you submit a deletion request, we may be unable to continue providing our products and services or interact with you in the same manner.
Limiting Use of Sensitive Personal Data. You also have the right to request limitation of the use and disclosure of sensitive personal data, subject to certain exceptions. If you wish to restrict the use of your sensitive personal data, please contact us using the methods described in this Privacy Policy. Currently, we use and disclose this data to third-party cloud service providers to provide you with account creation, login, and related services.
Opt-Out of Sale or Sharing of Your Personal Data. Based on the definitions of “sale” and “share” under the CPRA, we do not believe we engage in such activities and have not done so in the 12 months preceding the effective date of this Privacy Policy.
Submitting Consumer Rights Requests. You may submit a request to exercise your consumer rights by contacting us through the methods set forth in the “Contact Us” section of this Privacy Policy. We need to verify your identity before processing your request, which may require requesting additional personal data from you or asking you to log in to your account. In some cases, we may deny or limit your request, particularly if we cannot verify your identity or locate your information in our systems, or as permitted by law. You may designate an authorized agent to exercise your rights, provided we receive written authorization from you granting the agent permission to make the request. We reserve the right to deny an agent’s request if we cannot reasonably confirm the authorization or verify your identity.
Appeal. If we decline to act on your request, you may contact us to file an appeal using the contact information provided in the “Contact Us” section below.
If your appeal is denied and you are a California resident, you may file a complaint with the California Attorney General by clicking the following link: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company .
Contact Us. If you have any questions about this Appendix or wish to exercise your privacy rights, you may contact VASTAR SINGAPORE TECHNOLOGY PTE. LTD. by calling +1 350 600 8221 or sending an email to Privacy@4seller.com.